Shipping policy

At LightHarbor, we aim to make ordering simple and convenient for customers around the world.

1. Free Worldwide Shipping

We offer FREE worldwide shipping on every eligible order placed through LightHarbor.store. There is no minimum purchase requirement for our standard free shipping service unless otherwise clearly stated at checkout.

2. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 business days

This is an estimated delivery timeframe and may vary depending on the destination, carrier operations, customs processing, holidays, weather, or other circumstances outside our reasonable control.

3. Order Processing

Orders must be processed before shipment. Once your order has been prepared and dispatched, you may receive a shipping confirmation containing tracking information when tracking is available.

Processing and delivery estimates shown on the website should be considered separately where applicable.

4. Tracking

When tracking information is available, it will generally be provided through your shipping confirmation.

Tracking information may take some time to become active after a shipment has been handed to the carrier.

5. International Orders

We ship internationally. International shipments may be subject to customs procedures, import regulations, taxes, duties, or other destination-specific requirements.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for customs duties, import taxes, or similar government-imposed charges applicable in their destination country.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information during checkout.

If you notice an error in your shipping address, contact us immediately at support@LightHarbor.store. We will attempt to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

7. Delayed Orders

Occasional delays may occur because of customs inspections, carrier disruptions, severe weather, peak shopping periods, public holidays, or other circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact our support team so we can assist you in reviewing the shipment status.

8. Lost or Damaged Shipments

If your package appears lost or arrives damaged, please contact us with your order details. We may request photographs or other reasonable information to investigate the issue with the carrier.

Where appropriate, we will work with you to provide a suitable resolution.

9. Contact

For shipping questions, contact LightHarbor at support@LightHarbor.store, call (866) 406-4722, or write to Kahnawake, Quebec J0L 1B0, Canada.