Refund policy

At LightHarbor, customer satisfaction is important to us. We understand that occasionally a purchase may not meet your expectations. For this reason, we provide eligible customers with free returns and refunds within 30 days, subject to the conditions described below.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally be returned in substantially the same condition in which it was received, including any accessories or components originally included with the product.

For hygiene-related hair products, we may be unable to accept certain used or contaminated products where applicable consumer protection or health and safety requirements permit such restrictions.

2. Free Returns

For eligible returns accepted under this policy, LightHarbor provides free return service. Please contact our customer support team before returning a product so that we can provide the appropriate return instructions.

Do not send a return to an address without first contacting us. The appropriate return destination may differ depending on your location and order.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs of the product or packaging where reasonably necessary to evaluate the claim.

If we confirm that the product is damaged, defective, or incorrect, we will provide an appropriate solution, which may include a replacement or refund.

4. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges are not applicable to standard orders because LightHarbor provides free worldwide shipping.

5. Exchanges

If you would like a different product, model, or variation, please contact our customer support team. Depending on product availability and the circumstances of your order, we will provide instructions for the most appropriate solution.

6. Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

7. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

8. Contact Us

For return and refund assistance, contact LightHarbor at support@LightHarbor.store or (866) 406-4722. Our business address is Kahnawake, Quebec J0L 1B0, Canada.